SUPPORT FAQS

      Basic Service Guarantee Q&A
      1. What guarantees can customers get in the service process?
The platform provides multi-dimensional service guarantees for customers throughout the whole process, mainly including the following contents:
      - Experience safety guarantee: Protect personal experience information and service data securely to avoid leakage and loss.
      - Service quality guarantee: Provide standardized and professional service content to ensure consistent experience effect.
      - Rights and interests guarantee: Fully protect the legitimate service rights and interests of customers, and properly handle all kinds of rights disputes.
      2. How to judge whether the service is abnormal?
      When the service operation is stuck, the page display is wrong, the service progress is stagnant or the obtained service content does not match the standard rules, it can be judged that there is an abnormal service problem, and feedback processing can be initiated in time.
      3. Will customer service suggestions be adopted?
      All reasonable and effective customer service suggestions will be sorted out and evaluated uniformly, and the suggestions with practical value will be adopted and implemented in the subsequent service optimization work.
      4. Is there a repeated experience limit for the same service item?
      Most service items support repeated experience within a reasonable range, and a small number of special service items have limited experience times, which can be viewed through the item detailed rules.