CONTACT US
Standard Contact Process for Customers
1. Customers shall submit true and effective content when contacting us, ensuring the authenticity and validity of service consultation and feedback information.
2. After receiving customer messages, our service team will complete preliminary sorting and verification according to unified service procedures.
3. Targeted service responses will be given based on the actual situation of customer demands, aiming to solve customer problems efficiently.
4. For complex service demands that require further confirmation, we will keep in continuous communication with customers until the matter is properly settled.
5. All contact records will be retained in accordance with service management norms for subsequent service optimization and inquiry verification.